Troubleshooting

# Correcting USB Problems

If you are having difficulty using your printer with a USB connection, read the information in this section.

#### Make sure that your computer is a Windows Vista, XP, or 2000 pre-installed model

Your computer must be a Windows Vista, XP, or 2000 pre-installed model. The computer is equipped with a USB port.

For details about your computer, contact your dealer.

#### Printer does not work correctly with the USB cable

If your printer does not work correctly with the USB cable, try one or more of these solutions:

- Make sure that the cable you are using is a standard, shielded USB cable.

- If you are using a USB hub, connect the printer to the first tier of the hub, or connect the printer directly to the computer's USB port.

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