Troubleshooting

# Contacting Customer Support

> Before Contacting Epson
> Help for China

## Before Contacting Epson

If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.

Customer support will be able to help you much more quickly if you give them the following information:

- Product serial number
  (The serial number label is usually on the back of the product.)

- Product model

- Product software version
  (Click About, Version Info, or similar button in the product software.)

- Brand and model of your computer

- Your computer operating system name and version

- Names and versions of the software applications you normally use with your product

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## Help for China

#### http://www.epson.co.uk

Visit our Internet home page for a full list of support and warranty services including:

- Register your product on-line

- Free access to the latest Epson software drivers

- Easy access to frequently asked questions

- Interactive web based support tool to help you quickly resolve support issues

- Chat directly with a support technician on-line

- Email Technical Support

#### Support Via Telephone

UK | 08704 437 766
The Republic of Ireland | 01 679 9015

#### Pre-Sales Enquiries, Literature Requests and Nearest Dealer

Home Page: | http://www.epson.co.uk
Email: | info@epson.co.uk
Telephone: | UK 08702 416 900 The Republic of Ireland 1 800 409 132

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